Refund Policy
Last updated: 19.04.2026
This Refund Policy explains how refunds work for commercial license purchases of the Oicana software. It forms part of, and should be read together with, our Terms of Service.
1. 30-Day Money-Back Guarantee
Section titled “1. 30-Day Money-Back Guarantee”If you are not satisfied with the Service, you may request a full refund within 30 days of your initial purchase, no questions asked.
This guarantee applies to your first payment for a subscription. Renewal payments are subject to the cancellation terms in Section 5.3 of our Terms of Service.
2. How to Request a Refund
Section titled “2. How to Request a Refund”You can request a refund by contacting us at support@oicana.com with the order reference from your Creem receipt, and we will arrange the refund with Creem.
We will respond to refund requests within 3 business days. All refunds are processed by Creem and returned to the original payment method.
3. Creem as Merchant of Record
Section titled “3. Creem as Merchant of Record”Our order process is conducted by our online reseller Creem (operated by Armitage Labs OÜ, Tallinn, Estonia). Creem is the Merchant of Record for all our orders and handles payment, invoicing, and returns.
This means Creem is responsible for the actual payment and refund transaction. You can also contact Creem directly at any time using the links in your purchase-confirmation email. For details, see Creem’s Buyer Terms (provided at checkout).
4. Refund Processing
Section titled “4. Refund Processing”4.1 Timing
Section titled “4.1 Timing”Once a refund is approved, Creem will initiate the refund within a few business days. Depending on your bank or card issuer, the funds may take several additional business days to appear on your statement.
4.2 Refund Amount
Section titled “4.2 Refund Amount”The amount credited back to you is the amount you paid. In some situations the amount shown on your statement may differ slightly from the original charge because of:
- Currency fluctuations — if your card was charged in a currency other than the one used for the original transaction, exchange-rate movements between the purchase and the refund can cause small differences.
- Tax adjustments — Creem returns any VAT or sales tax collected on the original transaction; local tax rules may affect the exact amount.
- Intermediary fees — in rare cases your bank or card issuer may apply a fee to the refund transaction.
These variations are determined by payment networks and tax authorities, not by Oicana or Creem.
5. Right of Withdrawal (EU Consumers)
Section titled “5. Right of Withdrawal (EU Consumers)”If you are a consumer habitually resident in the European Union, you have a statutory 14-day right of withdrawal in addition to the 30-day money-back guarantee described above. The full terms, including the waiver for immediate digital-content access and the Model Withdrawal Form, are set out in Section 7 of our Terms of Service.
6. Statutory Rights Preserved
Section titled “6. Statutory Rights Preserved”Nothing in this Refund Policy limits or excludes any rights you have under mandatory consumer-protection laws of your country of residence, including the statutory conformity guarantee described in Section 8 of our Terms of Service.
7. Contact
Section titled “7. Contact”For refund requests or any questions about this policy, please contact us at support@oicana.com.